Failover & Outages
What happens to your links when something breaks? The short answer: your links keep redirecting, and your clicks aren’t lost. Reliability is built in independent layers, so a single failure rarely reaches your visitor.
Scenario by scenario
| What goes wrong | Do your links still work? | Are your clicks safe? |
|---|---|---|
| A brand-new campaign not yet propagated everywhere | ✅ Yes — it falls back automatically. | Yes. |
| Routine restarts / deploys on our side | ✅ Yes — served from the edge. | Yes. |
| A temporary incident on our side | ✅ Yes for edge-served campaigns. | Yes — clicks are buffered and replayed. |
| Your landing page host goes down | ✅ Yes — Monitor failover diverts to your fallback page. | Yes. |
| An offer hits its daily cap | ✅ Yes — overflow routes to your backup offer. | Yes. |
The graceful-degradation story
Links keep redirecting
For campaigns already live on the edge, redirects are served close to your visitor and don’t depend on any single server being up. Routine maintenance, deploys, and brief hiccups are invisible to your traffic. If the edge can’t answer something directly, the request falls back transparently so the visitor still gets where they’re going.
Clicks aren’t lost
Even during an incident on our side, clicks are held safely and replayed once everything is healthy again — and duplicate-protected so nothing is double-counted. You don’t lose data because of a transient problem.
Your own setup keeps working
Two campaign features make your funnels resilient to third-party failures:
- Monitor failover — if a landing page you depend on goes down, traffic automatically diverts to a fallback page (see the Landing node).
- Offer caps — when an offer hits its limit, overflow routes to a backup offer, so you never keep sending traffic to a capped (and now unpaid) offer.
What’s outside our control
Some failures aren’t Synaptyx’s to fix — and it’s worth being clear about them:
If your offer’s own server is down, your tracking link still redirects correctly — the broken page is the destination’s problem, not Synaptyx’s. Likewise, a misconfigured link, an expired domain, or a third-party provider’s outage (your DNS, your payment provider, an ad platform) sits outside the platform’s control. See The SLA Explained for exactly what’s covered.
What this means for you
- Your redirects keep working through the failures that actually happen day to day.
- Your click data is preserved even during an incident on our side.
- The uptime commitment is captured in the 99% SLA — read that page to understand what “99%” guarantees and what’s excluded.