Plans & Billing

Synaptyx is sold as a usage-metered subscription (billed through Polar.sh ). You pick a tier for its included events, limits, and features; traffic above the included events is billed as overage.

Plan comparison

Yearly pricing is 20% off the monthly rate. Campaign / funnel / domain limits count what is active across your personal workspace and every team workspace you own together - they are per seat, not per workspace. Paused campaigns and funnels do not count. Baseline bot filtering and fraud scoring run on every plan; what Pro adds is authoring your own IP/UA blacklists and is_bot routing rules. White-label tenants define their own plans.

No / inactive subscription

Without an active subscription you’re effectively on a free tier: 1 campaign, no funnels/domains/teams, 90-day data retention, and a 500 recorded events per month allowance. Past that allowance your links keep redirecting - traffic is never blocked - but events stop being recorded until the next month or until you subscribe. Upgrading immediately re-lights the corresponding features and limits.

Entitlement also ends when the period you paid for lapses, even if a provider webhook was missed: an expired subscriptionExpiresAt is treated as no subscription.

How feature gating works

Two independent mechanisms decide what you can use:

1. Plan limits — resource counts (campaigns, funnels, domains, team seats). Hitting the cap returns a 403 at creation time.
2. Feature flags — whole modules on/off (alerts, insights, smart routing, MCP, API, affiliates…). The default workspace has all features on; white-label tenants opt in per feature.

Downgrades

Downgrading never deletes data, but it enforces the new limits gracefully:

• Excess campaigns and funnels are paused (the oldest are kept active), counted across your personal workspace and every team workspace you own together.
• Excess domains are deactivated and stop resolving traffic.
• Automations the new plan no longer includes are switched off: alert rules, scheduled reports and ad-account syncs. Nothing is deleted - re-enable them after an upgrade.
• API key scopes are narrowed automatically (re-lit on a later upgrade).
• Data is retained per your new plan’s retention window going forward.

Usage & billing

• Two counters, deliberately separate. Clicks are billed and drive your allowance and overage. Pixel and server-side events are counted only against a fair-use ceiling of 20x your click allowance — you are never charged for them.
• Both count against the campaign’s owner (for team campaigns, the team owner), the same account the plan is attached to. Metering is fire-and-forget, so it never slows down tracking.
• Overage is charged to whichever billing method is active: Polar for card subscriptions, or a debit from your prepaid wallet on the crypto rail.
• You are notified once a month when you cross 80% of your included clicks.

If you hit the fair-use ceiling

Your clicks keep being tracked and billed exactly as before — only pixel and server-side event recording pauses until the next month. It is a guard rail against an unbounded integration, not a product limit: if you reach it legitimately, contact us and we will raise it.

• The dashboard’s sidebar shows a usage meter (events used vs. cap, with an overage warning).
• Manage your subscription, view invoices, and change plans under Settings (app route: /billing).

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